FAQs

We have aimed to answer as many questions as we can below. Feel free to email us at hello@eastandmaine.com,  and we will get back to you shortly!

General FAQs

We are a small company that understands what it means to make that significant leap and move forward with your branding, website, and graphic design needs. We aim to forge lasting relationships with our clients, supporting them through their journey, well beyond project completion.

With a strong dedication to upholding our core values in every move we make, we take great pride in purposeful design that is as functional as it is beautiful and strive to nurture our ongoing client relationships with the utmost dedication.

Our little studio is known for its professionalism, a keen eye for detail, and a unique sense for refined design.

Absolutely. Over half of our clients are either interstate or overseas. As long as you have access to the internet and an email address, we are ready to go!

For branding and web design projects, a 50% deposit is taken to secure your project in our calendar and begin. Then, the remainder is broken into two 25% blocks, unless otherwise agreed.

For most other services you will be required to pay upfront unless otherwise arranged. We are more than happy to discuss payment options with you. 

When completing brand and web design projects there are occasions when additional costs may incur. This may be due to additional work outside of the scope of the project, or for items such as font licensing, stock images and so on.

We will always discuss this with you ahead of time so there will be no nasty surprises.

When it comes to images and web fonts for example, there are plenty of free options and we will discuss your budget with you at the beginning of the project. 

A good print job requires accurate paper selection, proofing and more. Due to the fact many of our clients are overseas, we are not always able to facilitate this for you. However, we will ensure your files are appropriately formatted for the printer of your choosing.

For our local clients, we do have trusted relationships with local printing companies and will discuss these with you. East & Maine are also able to recommend some great online printers that may be appropriate to the project.

We do. We also work alongside amazing copywriters for specialist projects on a regular basis. Copywriting is not included in website design, however, we recommend in most cases to use a professional for this job. Please let us know if this is something you need help with. We would be happy to to help you find the right fit for your business. 

East and Maine take great pride in being a reliable and punctual partner to our clients. Therefore, we work to strict agreed timelines and have the same expectations of our clients outside of extreme unforeseen events.

If you have an urgent up-and-coming deadline, we will do our best to accommodate where possible. Please ensure you discuss this with us at the earliest opportunity. However, please be aware our schedule is often fully booked, and we may not be unable to accommodate.

Absolutely. And we appreciate this can be a big deal, so its often best to jump on a call to discuss your exact needs. We start with the branding first, and can quickly pop up a holding page on your website, should you need it. 

If Pinterest is not your thing, then don’t worry we are happy to collaborate in another way. But we do find this method the easiest and most effective way to share visual information. 

Simply set up a Pinterest account here, and we will talk you through the rest. 

Branding FAQs

After our initial meeting, we schedule a date to begin your project. You will be invited to log in to our client portal, where you will find a contract to review and sign, your payment schedule, and a series of small questionnaires to complete. These have been designed to enable us to gain a really good understanding of the project requirements and the ins and outs of your business. It is important to really take the time to answer these best you can.

We will also invite you to join a Pinterest board, where you will have the opportunity to share with us, inspiration of design elements you love.

Once these tasks have been completed, the bulk of your work is done and the rest is down to us. These items need to be completed 1 week prior to the agreed start date of your project. If your project includes web development there are a few extra requirements which we have explained further down. 

A good print job requires accurate paper selection, proofing and more. Due to the fact many of our clients are overseas, we are not always able to facilitate this for you. However, we will ensure your files are appropriately formatted for the printer of your choosing.

For our local clients, we do have trusted relationships with local printing companies and will discuss these with you. Studio East are also able to recommend all our clients some great online printers if appropriate to the project.

Absolutely. And we appreciate this can be a big deal, so we offer a 5% discount when you opt for both. We start with the branding first, and can quickly pop up a holding page on your website, should you need it. 

Web Design FAQs

After our initial meeting, we schedule a date to begin your project. You will be invited to log in to our client portal, where you will find a contract to review and sign, your payment schedule, and a series of small questionnaires to complete. These have been designed to enable us to gain a really good understanding of the project requirements and the ins and outs of your business. It is important to really take the time to answer these best you can.

You will also need to provide your website content ( assets, branding guidelines, website copy, images) for each page of your website. These items need to be uploaded to your client portal no later than 1 week prior to the agreed start date of your project. We will be sure to have discussed these requirements with you at our initial meeting so you have a good understanding of what you will need before the project start date. 

Absolutely. It’s definitely important to have a good brand identity before starting a website in most cases – you may just require a refresh, and we do that too. At a bare minimum, you will at least need a logo. 

We appreciate this can be a big deal, so we offer a 5% discount when you opt to combine a Brand Package with your Web Design. We start with the branding first, and can quickly pop up a holding page on your domain should you need it. 

We do. We also work alongside amazing copywriters on projects on a regular basis. Copywriting is not included in website design, however, we recommend in most cases to use a professional for this job. Please let us know if this is something you need help with. We would be happy to to help you find the right fit for your business. 

We build most frequently in WordPress with few exceptions. WordPress is the strongest option available in most instances, and will enable full control of your website. Whilst we have built websites in Shopify, Webflow and Squarespace in the past, we now nearly always recommend WordPress as the best option. If you would like some more in-depth information on why we recommend WordPress, we have written a blog post Why WordPress, Which you can view here

Images and visual assets are important elements required for your website to look professional, illustrate your offerings, and achieve the emotional and atmospheric impact needed for a successful website. In most cases we recommend photography be completed by a skilled professional.As part of your website package, we do offer up to 10 stock images which are often required for use in backgrounds and texture. You will still need to provide the images for each page of your website. These will need to be provided to us one week before the start date of your project.In certain cases, we may recommend licensed images we think would benefit your website, at an additional cost.For local businesses, we often work with 3rd party photographers in the local area and would be happy to recommend one that might fit your needs. We are of course available to communicate directly with your photographer where necessary, wherever they are in the world.

Absolutely. Once your website has been completed, we will record a series of screen-share tutorial videos walking you though the backend of your website, You will also be provided with a Website Owners Manual. This will enable you to feel comfortable making necessary updates yourself, at anytime.

All websites need regular maintenance to maintain security, keep software up-to-date, and ensure it continues to function efficiently for you. Upon completion of your website you will be provided with a Website Owners Manual which will run through the important areas of maintaining your website, and of course we are here to help you adjust to managing your new site.

We found many of our clients did not have the time, nor the desire to learn how to maintain their website, so we developed our WordPress Care Plans which are available to you. With a WordPress Care Plan, you are able to spend your time on the more important areas of your business, whilst having peace of mind that your website is maintained by a professional to a standard your business can be proud of.

See our WordPress Care Plans here.

A Facebook Pixel is essentially a piece of code embedded into your site allowing the pixel to receive information about the actions your customers take on your site. This is helpful to make your Facebook ads more relevant to your audience. Rather than attempt to explain in more detail here, we think it’s better to direct you straight to Facebook’s explanation here. 

Yes we do. Check out our plans here. 

Retainer FAQs

We offer Retainer Packages starting at 20 hours per month.
Our standard packages are for 20, 30 or 40 hours per month.

If you wish to purchase a retainer for a custom amount of hours please email amira@eastandmaine.com

We offer Retainer Packages with a minimum 3 month contract, with the option of 6 or 12 month contracts. Once the contract has expired the service will continue month to month.

Once you have completed the minimum monthly terms within your contract, you can cancel at any time. You must provide 1 month notice.

We allow a rollover of up to 5 hours to be carried over to the next month. So, if in the event you don’t quite use your hours in a certain month, you can roll up to 5 hours over to the next month. Any unused hours over 5 hours will be lost. 

No, at this time we only work remotely. 

Absolutely. Overage in time will be billed at the standard hourly rates of $110AUD per hour. Additionally, you have the option to increase the hours by negotiating a new retainer, which saves you money.

If in the event you require work to be completed outside of the agreed scope of the retainer, these projects will be billed separately.

No. All branding and logo design projects are outside of the scope of our retainers. These are billed separately at a flat fee. 

No. Full web design projects are outside of the scope of our retainers. These are billed separately at a flat fee. 

Retainer Packages are paid by direct debit and deducted on the same day each month. If in the event payment is not received, we will be unable to continue the service until the payment is received. If you are having financial difficulty at any stage and are not able to meet payment terms, please contact us to discuss at the earliest opportunity. 

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